Welcome to Moden Vibe (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website modenvibe.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Brand & Customer Commitment

Moden Vibe blends effortless contemporary style with seamless service, offering curated collections including our signature Little Black Dresses, trendsetting Joggers, Mini Skirts, T-Shirts and more. We’re committed to providing:

  • Quality fashion pieces that embody modern aesthetics
  • Transparent shopping experience from browsing to delivery
  • Responsive customer service through [email protected]
  • Fair policies that respect both our customers and business

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate account and payment information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account
  • Ensure all persons who access our site through your internet connection are aware of these terms

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colours and sizing information. However, slight variations may occur due to monitor display differences.

3.2 Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Hygiene Products

For health and hygiene reasons, the following items cannot be returned unless faulty:

  • Bodysuits
  • Swimwear
  • Underwear

4. Orders & Payments

4.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email once payment is verified.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Delivery Areas

We deliver worldwide except to certain remote areas and parts of Asia.

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders £50+ via EMS (15-25 business days after dispatch)

Delivery times may extend during peak seasons.

5.3 Customs & Duties

International customers are responsible for any customs duties, taxes or fees imposed by their country.

6. Returns & Refunds

6.1 Eligibility

Returns/exchanges must be initiated within 15 days of delivery. Items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • Accompanied by proof of purchase

6.2 Process

  1. Email [email protected] with your order details
  2. Await return authorization (within 48 hours)
  3. Ship items to: Moden Vibe Returns, 35 Morley St, Bradford, GB BD2H 8HD

Return shipping costs are the customer’s responsibility unless the item is faulty.

6.3 Refunds

Refunds are processed within 5 business days of receiving returned items. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website (images, logos, text) is the property of Moden Vibe and protected by copyright laws. You may not reproduce, distribute or create derivative works without our express permission.

8. Liability Limitations

Moden Vibe shall not be liable for:

  • Delays or failures in performance due to events beyond our reasonable control
  • Indirect, incidental or consequential damages arising from product use
  • Any errors or inaccuracies in product information

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s) in question.

9. Privacy & Data Protection

Your personal data is protected under our Privacy Policy, available on our website. We comply with all applicable data protection laws.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Moden Vibe Sales Store
35 Morley St
Bradford, GB BD2H 8HD
Email: [email protected]