At Moden Vibe, we blend effortless style with seamless service. Whether you’re pairing our signature Little Black Dresses with trendsetting Joggers or exploring our curated collection of Mini Skirts and T-Shirts, we ensure your shopping experience is as smooth as your personal style.

Shipping Information

We deliver worldwide (excluding some remote areas and parts of Asia) with two convenient shipping options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: £50+
  • Delivery Time: 15-25 business days after dispatch

Note: All orders are processed within 1-2 business days before dispatch. Delivery times may vary during peak seasons.

Our Hassle-Free Returns Policy

We want you to love every Moden Vibe piece as much as we do. If you’re not completely satisfied, our straightforward returns process makes exchanges or refunds simple.

Eligibility

  • Returns/exchanges must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bodysuits
  • Swimwear
  • Underwear (unless faulty)

How to Return or Exchange

Step 1: Contact Us

Email [email protected] with:

  • Your order number
  • Item details (name, size, color)
  • Reason for return
  • Exchange requests (specify replacement item)

Step 2: Wait for Approval

Our Style Concierge team will respond within 48 hours with return instructions.

Step 3: Package Your Items

Securely pack items in original packaging with all tags attached.

Step 4: Ship Your Return

Send to:

Moden Vibe Returns
35 Morley St
Bradford, GB BD2H 8HD

Use a tracked shipping method – return shipping costs are your responsibility unless item is faulty.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow standard return process
  2. Clearly state your desired replacement item/size/color
  3. We’ll ship your new item once return is received (additional shipping charges may apply)

Faulty or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement or refund.

Return Request Template

Copy this template to expedite your return:

Subject: Return Request for Order #[Your Order Number]

Dear Moden Vibe Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Item Name:
– Size/Color:
– Reason for Return: [For exchanges, please specify desired replacement item]

I confirm the item is unworn, unwashed, and has all original tags attached.

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Questions? Our customer service team is available at [email protected]. We aim to respond within 24-48 hours.

Remember, your satisfaction is as important to us as your personal style. Happy shopping!

The Moden Vibe Team