At Moden Vibe, we want you to love every piece in your wardrobe as much as we do. If for any reason you’re not completely satisfied with your purchase, our hassle-free returns policy ensures your shopping experience remains as effortless as pairing our signature Little Black Dresses with trendsetting Joggers.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase must be provided
  • Certain intimate items may not be eligible for hygiene reasons
Note: For hygiene reasons, we cannot accept returns on bodysuits, swimwear, or underwear unless faulty.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and details about the product you’d like to return or exchange. Use our template below for faster processing.
  2. Wait for Approval: Our style concierge team will respond within 48 hours with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Bradford store using a tracked shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Shipping Methods

You may use any tracked shipping service to return your items to:

Moden Vibe Returns
35 Morley St
Bradford, GB BD2H 8HD

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Clearly state the item/size/color you wish to exchange for
  3. We’ll ship your new item once the return is received (additional shipping charges may apply)

Faulty or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return Request for Order #[Your Order Number] Dear Moden Vibe Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: – Size/Color: – Reason for Return: [For exchanges, please specify desired replacement item] I confirm the item is unworn, unwashed, and has all original tags attached. Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Questions?

Our customer service team is available to assist with any returns or exchanges queries at [email protected]. We aim to respond within 24-48 hours.

Remember, your satisfaction is as important to us as your personal style. Happy shopping!

The Moden Vibe Team