Welcome to Moden Vibe’s Frequently Asked Questions. We’ve compiled answers to common queries about our fashion-forward pieces, shipping policies, and more to help you shop with confidence.
About Our Products
What styles does Moden Vibe specialise in?
We offer runway-inspired contemporary pieces for the modern woman, including:
- Trendsetting Joggers for effortless chic
- Classic Little Black Dresses for every occasion
- Flowy Maxi Skirts for elegant movement
- Playful Mini Dresses and Mini Skirts for statement looks
- Essential T-Shirts with a fashion-forward twist
What sizes are available?
Our collections typically range from UK sizes 6-16 (XS-L). Please check individual product pages for specific size availability and detailed measurements to ensure the perfect fit.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We ship globally to fashion-forward women worldwide, excluding some remote areas and parts of Asia. All orders are dispatched from our Bradford headquarters.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Via DHL or FedEx, arriving in 10-15 business days with tracking and insurance
- Free Shipping: On orders over £50 via EMS, arriving in 15-25 business days (tracking included)
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order leaves our warehouse. We’ll continue to update you on your package’s journey until it arrives at your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn with tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receiving returned items.
How do I initiate a return?
Please contact our customer care team at [email protected] for return instructions. Include your order number and the items you wish to return.
Customer Service
How can I contact Moden Vibe?
Our friendly team is always happy to help! Reach us at:
- Email: [email protected]
- Address: 35 Morley St, Bradford, GB BD2H 8HD
Do you offer styling advice?
While we don’t currently offer personal styling services, our product descriptions and images showcase how to wear each piece for maximum impact. Follow us on social media for styling inspiration!
Still have questions? Don’t hesitate to contact our team – we’re here to make your Moden Vibe experience as stylish and seamless as our collections.